Privacy Policy

Information we may collect

To provide an online casino service, Pokiesurf Casino may need to collect and use information about players and website visitors. The type and amount of information collected can depend on how a person uses the website, whether an account is created, which services are used and what information is needed to meet security or legal requirements. Players should provide information that is accurate and kept up to date.

Account and contact details

This may include a player’s name, date of birth, residential details, country of residence, username, account login details and contact information. It may also include communications with customer support, records of requests, account preferences and information connected with safer gambling settings. These details help operate an account, provide support, confirm account ownership and communicate important service information.

Identity and verification information

For account verification, age checks, security reviews and anti-fraud procedures, the site may request identity documents or other supporting information. This can include copies or details from identity documents, information used to confirm age and residence, and information needed to assess whether an account is being used by the correct person. Verification information should be supplied only through the website’s approved processes.

Payment and transaction records

The site may handle payment-related details and records of deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment information directly, and the site may receive information needed to confirm a transaction, investigate a payment issue, prevent misuse or maintain financial records. Full payment details may not always be stored by the casino website.

Technical, device and usage information

When a person visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, general location information, pages viewed, access times, referring pages and information about how the website is used. This information can help maintain website performance, identify unusual activity, understand service use and improve the player experience.

How information is used and shared

Personal information is handled for purposes connected with providing, securing and improving the online casino service. The particular use will depend on the information involved and the reason it was collected. Information may be used to create and manage accounts, process transactions, provide customer support, communicate with players and administer available website features.

• To open, maintain and administer a player account.
• To confirm identity, age, account ownership and eligibility to use the service.
• To carry out verification, anti-fraud, anti-money-laundering and other security checks in general terms.
• To process deposits, withdrawals, wagers and other account transactions.
• To answer questions, investigate complaints and provide technical or account support.
• To monitor website performance, troubleshoot errors and improve features and usability.
• To detect, prevent and investigate fraud, scams, collusion, account misuse and other suspicious activity.
• To send service messages about accounts, transactions, security, changes or other important matters.
• To send marketing communications where permitted and where the required choice or consent has been provided.
• To meet legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations.

Information may be shared where this is reasonably necessary for the purposes described in this policy. This may include sharing with payment and verification providers, technology and hosting providers, customer support services, security and fraud-prevention services, professional advisers and other service providers that help operate the website. These providers should receive only information relevant to the service they provide and may be subject to confidentiality and security obligations.

Information may also be disclosed when required or permitted by applicable requirements, to protect the rights and security of players or the website, to investigate suspected unlawful activity, or in connection with a business change such as a transfer of services. The site does not provide personal information to third parties for unrelated purposes unless there is a valid basis to do so, such as player permission, a service requirement or a legal obligation.

Some service providers may handle information in countries other than Australia. Where information is transferred or accessed across borders, reasonable steps should be taken to support its security and appropriate handling. Online communications and payment services can carry risks, so players should protect their login details and avoid sharing passwords or verification information with other people.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account functions, measure website activity, improve performance and help identify unusual or potentially harmful behaviour. Some cookies may be placed by service providers that support features such as analytics, security or payment processing. Cookies may be session-based, meaning they expire when a browser is closed, or remain for longer to remember selected settings.

Players can manage or delete cookies through their browser settings. Browser controls may allow cookies to be blocked, restricted or removed, although disabling certain cookies may affect account functions, sign-in, security checks or the way parts of the website operate. Information about cookie controls is usually available in the help or privacy settings of the relevant browser.

Protecting information

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication processes and staff or provider procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep devices and browsers updated, sign out from shared devices and report suspected account misuse promptly.

Keeping information

Information is generally kept only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, security, dispute handling, record management or other legitimate business needs. Some records must be kept for a period required by law even after an account is closed. The length of time may vary according to the type of information and the reason it must be retained. When information is no longer required, it may be securely deleted, destroyed or de-identified where appropriate.

Your privacy choices and data rights

Players may have rights and choices regarding their personal information, subject to applicable requirements and reasonable verification. These rights can include asking what personal information is held, requesting access to that information, asking for incorrect or incomplete information to be corrected, requesting deletion of information where it is no longer required or there is another valid basis for deletion, and objecting to or restricting certain uses. A request may not always be accepted in full where information must be retained, disclosure would affect another person, or a legal, security or operational reason applies.

How to make a request

To exercise data rights, players can email support@pokiesurfcasino.top. This address can be used to request access to personal information, correction of inaccurate information, deletion of personal information where appropriate, or withdrawal of consent to marketing communications. Players should explain the request clearly and provide enough information for the relevant account or records to be located. For security, reasonable steps may be taken to confirm the identity of the person making the request before information is provided or account changes are made.

• Access: ask for a copy or summary of personal information held about you.
• Correction: identify information that is inaccurate, incomplete or out of date and request an update.
• Deletion: ask for personal information to be removed where it is no longer needed and no retention requirement applies.
• Marketing consent: withdraw consent to marketing communications at any time by contacting support@pokiesurfcasino.top.
• Marketing preferences: use an unsubscribe option in a marketing message where one is provided, noting that service and security messages may still be sent when necessary.

A request to withdraw marketing consent will not normally affect the lawfulness of marketing activity that took place before the withdrawal. It may also take a reasonable amount of time for preference changes to take effect across all relevant systems. Players can continue to receive account, transaction, security and other service communications that are needed to operate an account or provide important information.

Updates to this policy

This Privacy Policy may be updated when website features, information-handling practices or applicable requirements change. The latest version will apply from the date it is made available on the website. Players should review this page from time to time, particularly before providing new information or using a new feature. Continued use of the website after an update may indicate that the updated policy has been read, subject to any consent that is required.